Replacements

Kurodesk follows a Replacement-First Policy for eligible product issues.

This means:

• If your product is eligible for replacement, we will first arrange a replacement for the affected product.
• If the replacement product is also received damaged or defective, you may be eligible for another replacement or a refund, subject to the applicable conditions.

Replacements are offered only under the following conditions:

• Product received damaged or defective
• Product is lost in transit
• You received the wrong product

To be eligible for a replacement:

• Contact Kurodesk within 48 hours of the order being marked as delivered.
• Share an unboxing video clearly showing the unopened package and product condition.

Important Notes on Product Replacements

• Color Variations: Slight differences in product color may occur due to screen settings and do not automatically qualify for replacement.
• Customer Error: Products ordered incorrectly, including incorrect size or other customer-selected details, may not be eligible for return or replacement.
• Inspection Process: In some cases, replacement claims may be subject to inspection before approval.
• Custom Products: Customized or personalized products may not be eligible for return or replacement unless the product is received damaged, defective, or incorrect.
• COD Orders: COD orders may be subject to additional verification or eligibility requirements before replacement processing.

Returns & Size Exchanges

Due to the nature of our products, returns and size exchanges are generally not available unless the product qualifies under our replacement policy.

This is because:

• Products may be fragile and can be damaged during return transit.
• Certain products may be made-to-order or prepared specifically for your order.

Please carefully review all product details, measurements, sizes, specifications, and customization information before placing your order.

Refunds

Refunds are applicable primarily to prepaid orders and may be processed when a replacement has been attempted or is not possible and the product issue qualifies for a refund.

If your refund is approved, the eligible amount will generally be processed to your original payment method within 7 business days.

If you have not received an approved refund within the expected timeframe:

• Check your original payment method or bank account.
• Contact your card issuer or bank if applicable.
• If the issue remains unresolved, contact Kurodesk support with your order details.

Order Cancellations

• Free cancellation: Orders may be cancelled within 2 hours of placing the order.
• Orders cancelled after processing or shipping may incur a 35% cancellation fee.
• Orders cannot be cancelled once they have been shipped.
• If a customer cancels a prepaid order after processing or at the time of delivery, a 35% cancellation fee may be deducted to cover forward and return shipping and applicable courier or logistics costs.

To request an order cancellation, please contact Kurodesk as soon as possible after placing your order.

Shipping & Delivery Terms

• For incorrect or incomplete addresses, a correction fee of ₹150 + applicable GST may apply after dispatch.
• If an order is returned because of an incorrect address, delivery refusal, or an unsuccessful delivery attempt, forward and return shipping charges may apply for redelivery.
• If a customer refuses delivery or rescheduling is required after the order has been returned, applicable reshipment charges may apply.
• If an order cannot be delivered due to courier operational issues, Kurodesk may arrange another delivery attempt or another suitable resolution.

For complete information about delivery timelines and shipping across India, please visit our Shipping Policy.

Special Offer & Promotional Items

Products purchased during special sales, promotional campaigns, clearance offers, or other limited-time offers may not be eligible for return, exchange, or refund unless specifically stated in the offer terms.

OTP-Based Delivery

Kurodesk may use an OTP-based delivery system for selected orders.

If an OTP is shared with the delivery partner before receiving and checking the parcel, the shipment may be considered delivered. In such cases, refund or replacement claims may be subject to additional verification and courier investigation.

We strongly recommend checking the parcel and its condition before sharing any delivery OTP whenever the delivery process allows.

Partial COD Payments

Any advance payment made toward a Partial COD order may be non-refundable because it may cover courier, processing, handling, and logistics costs.

The applicable terms will be communicated during the ordering process where relevant.

Need Help With Your Refund or Replacement?

If you have questions about a damaged product, replacement, cancellation, refund, COD order, or delivery issue, please contact Kurodesk customer support with your order details.